Privacy Policy Version 1.2 Effective January 15, 2025
Braided Technologies, LLC (“Braided Technologies,” “we,” “our,” or “us”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our services.
This Privacy Policy applies to:
- Visitors of braided.tech and its subpages; and
- Individuals who interact with us through contact forms, email, or other communication channels.
This Privacy Policy does not override or replace any written agreements you sign with us, including our Managed Service Agreement (MSA) or Terms & Conditions (T&C). In the event of a conflict, those agreements control.
Table of Contents
1. Information We Collect
We collect the following categories of information:
1.1 Information You Provide Directly
- Contact information (name, email address, phone number, company).
- Inquiries submitted through forms, email, or Calendly/bookings.
- Information you include in messages or attachments.
We do not collect sensitive personal data.
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Referring URL
- Pages visited and time spent
- Cookies and analytics data
This information is used for security, analytics, and website functionality.
1.3 Information Collected Through Our Services
When you engage Braided Technologies for IT, security, or compliance services, we may process additional data solely as a service provider under your direction.
This may include system logs, configuration information, diagnostic data, and telemetry necessary to deliver managed services.
Such service data is governed by:
- Your MSA,
- Any Business Associate Agreement (where applicable), and
- Any applicable Data Processing Agreement.
2. How We Use Your Information
We process personal information only for legitimate business purposes, including:
- Responding to inquiries or service requests.
- Providing our IT, security, and consulting services.
- Improving our website and internal processes.
- Sending operational communications related to your services.
- Sending email outreach or marketing communications (you may opt out at any time).
- Meeting legal, regulatory, or contractual obligations.
- Maintaining security monitoring and audit logs.
We do not sell personal information.
3. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Website performance
- Analytics and traffic patterns
- Security and fraud prevention
You may manage or disable cookies through your browser settings.
4. How We Share Information
We share information only as necessary to provide our services or operate our business:
4.1 Service Providers / Sub-Processors
We use vetted third-party vendors for hosting, email, RMM tools, monitoring, ticketing, documentation systems, and related platforms.
All vendors are required to maintain appropriate security controls.
A current list of sub-processors is maintained in our compliance platform and made available upon request.
4.2 Legal Obligations
We may disclose information when required by law, subpoena, or court order.
4.3 Business Operations
We may share information with accountants, legal counsel, insurers, or auditors as reasonably necessary.
We do not share or sell personal information for advertising purposes.
5. Data Transfers
We process and store all data within the United States.
We do not knowingly transfer data outside the United States.
6. Data Retention
We retain personal and service-related information for 7 years, or longer if required by:
- Contractual obligations
- Regulatory requirements
- Legal or audit processes
Website analytics and cookie data follow vendor-standard retention periods.
When retention periods expire, we securely delete or anonymize data.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Request a copy of your information
- Opt out of email outreach
- Withdraw consent where we rely on it
To exercise these rights, email: [email protected]
We may request additional information to verify your identity before fulfilling a request.
8. Security Measures
We use appropriate administrative, technical, and physical safeguards to protect information we process, including:
- Encryption in transit
- Network security controls
- Access control and MFA
- Monitoring and logging
- Vendor risk management
However, no method of storage or transmission is completely secure.
9. Children’s Privacy
Our website and services are not intended for children under 16.
We do not knowingly collect information from children.
10. SMS Privacy
We do not send marketing SMS messages.
If you opt in to operational SMS communications:
- Messages are used only for service-related updates
- Message and data rates may apply
- You may opt out at any time
SMS handling aligns with the SMS Terms described in our Terms & Conditions.
11. Third-Party Links
Our site may contain links to external websites.
We are not responsible for their content, security, or privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we do, we will:
- Post the updated version on this page, and
- Update the “Last Updated” date at the top.
13. Contact Us
If you have any questions or requests relating to this Privacy Policy, please contact:
Braided Technologies, LLC
Attn: Privacy Office
Email: [email protected]